TERMS & CONDITIONS

General terms for whale watching tours and other tours operated by Ambassador. 

These terms apply to purchases of whale watching tours, adventure cruises or other day tours in Iceland operated by Ambassador whale watching, made available for online booking and purchase at website: www.ambassador.is. The terms identify on one hand the rights and duties of Ambassador whale watching in Iceland and on the other the buyer’s rights and duties when purchasing whale watching tours, adventure cruises or other day tours in Iceland operated by Ambassador whale watching.

All communication regarding reservation of services such as whale watching tours or other day tours in Iceland as well as changes and cancellations of such day tours in Iceland shall be confirmed in writing and may be sent using e-mail, or through the postal service, if time permits. Online booking of Whale watching tours and other day tours operated by Ambassador whale watching, can be booked online up to 1 hour prior to the scheduled departure. When booking a whale watching tours, adventure cruises or other day tours in Iceland operated by Ambassador whale watching online, a confirmation and booking number will be sent to the e-mail provided in the booking process stating departure time and date.

Upon receipt of full payment, a service voucher will be sent to the e-mail provided in the booking process stating departure time and date. It is the service buyer’s responsibility to safeguard the voucher and present it to the relevant service partner as payment for each service rendered. *Please make sure that you fill in correctly all the specific fields.

Confidentiality and Security.  We highly value your decision to choose Ambassador for your whale watching tour in Iceland. We will duly and diligently safeguard and protect the privacy and confidentiality of your personal details. All credit card transaction processes are verified and safeguarded at all times by Valitor an internationally respected online and e-commerce payment solutions company offering services to merchants, banks, and cardholders around the world. For more information on Valitor please visit: www.valitor.is. Secure Socket Layer (SSL) a protocol for encrypting information over the Internet, encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes purchasing whale watching tours or other day tours in Iceland operated by Ambassador whale watching over the Internet extremely secure.. Click on the logo below to verify our site’s SSL certificate. Under no circumstances will information be handed to a third party.

Change of reservation of whale watching tours If you would like to change reservation after purchasing a whale watching tour with Ambassador you can do so without any extra cost provided that another whale watching tour in the same price range is available. Changes to reservation of whale watching tours or other day tours in Iceland provided by Ambassador must be notified at least 12 hours before departure of that particular whale watching tour. Changes to whale watching tours received less than 12 hours before departure of the tour may be subject to levy according to Ambassador’s current tariffs and the policy of our service partners.

Cancellation policy for whale watching tours. 

Cancellations of whale watching tours or other day tours in Iceland provided by Ambassador whale watching must be notified not later than 36 hours before departure in order to receive a full refund. In case of cancellation of whale watching tours or other day tours on our behalf we notify you with as much notice as possible using the contact details you provided in your reservation and refund the tour price.

Validity of prices. All rates for whale watching tour or other day tours in Iceland quoted are based on current purchasing prices in Iceland. In the event of currency fluctuation, changes in government taxes, or any other cost increases beyond control of Ambassador whale watching, we reserves the right to change prices already quoted or published in our price lists without notice. Any eventual changes in rates for whale watching tours or other day tours in Iceland will not be made with less than 4 weeks notice prior scheduled departure of a particular whale watching tour.

Children Discounts on whale watching tour or other day tours in Iceland operated by Ambassador whale watching for children are subject to the nature of the services and terms of our service partners.

Departure of whale watching tours

Our whale watching tours in Iceland depart from the town Akureyri in North Iceland. The place is Torfunefsbryggja pier which sits at the end of the street leading up the main Church at the centre of town. Departure time for whale wathching tour and/or other day tours in Iceland operated by Ambassador is indicated on your confirmation/voucher. When buying a whale watching tour it is your responsibility to arrive at our tour office at Torfunefsbryggja pier in time to check in and to board the boat.

Liability

Ambassador whale watching reserves the right to alter routes, itineraries or timetables of whale watching tours, adventure cruises or other day tours we operate as well as to change or cancel whale watching tour dates should the necessity arise. This includes irregularities due to adverse weather. The whale watching tours are operated in wild and unpredictable nature which means that sightings on a particular whale watching tour can never be guaranteed. In the unlikely event that no whales or dolphins are spotted during the whale watching tour we do not refund the tour price but offer a complimentary whale watching tour which is valid for two years.

The estimated duration of whale watching tours or other day tour in Iceland operated by Ambassador whale watching are standard times and can change according to sea conditions. All activities are undertaken entirely at clients own risk and they must behave in a fit and proper manner at all times in accordance with Ambassador guidelines for whale watching and wild life viewing and must take proper responsibility for their own safety. All whale watching tours, adventure cruises or other day tours and outdoor activities in Iceland carry inherent risks. Ambassador whale watching does not assume any responsibility for accidents caused by customers or that can be traced to their own actions or are caused by factors outside of human control (Force majeure).

Ambassador whale watching, it’s managers and staff accepts no responsibility or liability for any loss or damage of passenger’s property that might occur during whale watching tours or other day tours on our boats. With the purchase of your whale watching trip you agree to these conditions, understand its implications and accept responsibility for your participation during your whale watching tour.

Passengers with special needs. If you have any special needs or requests we ask you to notify the head office of Ambassador whale watching as soon as possible so that we can do our best to meet your requests. Wheelchairs, our main whale watching vessel The Ambassador is neither specially designed for passengers in wheelchairs nor for passengers who have difficulty to access narrow and steep stairs. But subject to the captain´s approval, it is permitted to have foldable wheelchairs on our boats without any additional charge. You have to be aware that our toilets are not designed for disabled people.

Comments and complaints

If you want to comment on whale watching tours or other day tours in Iceland operated by Ambassador we welcome you to drop us a line.

If you for some reason are not satisfied with our services please contact us by e-mail or phone as soon as possible. e-mail.: info@ambassador.is and phone: +354 462 6800